The products sold on imoostore.com can only be delivered to Singapore and US. Click here to check our Shipping Area and Shipping Policy.

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Order & Shipping

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Can I redirect my order to a different address if my order has already shipped?

Once your order has been dispatched, address cannot be changed. If you have filled wrong address with your order, the parcel will be returned to our warehouse as an undeliverable package. In this case, we will process a full refund to your original account.

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When will my pre-order ship?

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What is the difference between Priority shipping service and Standard shipping service?

Items shipped via priority are shipped by air which results in faster delivery times. Once a parcel is shipped via pr...

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What should I do if my parcel was been returned to the warehouse?

Once your parcel is marked as undeliverable it will be returned to the warehouse. We will process a full refund to yo...

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Do I need to pay customs or import charges for my order?

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