imoo Support Center

Get to know your device with guides, shopping support, and more.

Popular articles

How do I cancel my order?

You may contact our customer service via support@imoostore.com to cancel your order. Once your order has been proces...

Learn more  chevron-right
How do I track my order?

After an order has been dispatched, you will receive a Shipment Notification Email that includes your order informat...

Learn more  chevron-right
What should I do if I received wrong or missing merchandise?

If you received wrong or missing merchandise please contact our customer support via support@imoostore.com with photo...

Learn more  chevron-right
How do I turn the screen on/off?

Screen On: Press "On/Off" on the right side of the watch when the screen is off.Screen Off: Press “On/Off” on the rig...

Learn more  chevron-right
How do I use Minichat?

Enter “More”, find and enter the Minichat APP, long press “Hold to Talk" in the Minichat interface to start recording...

Learn more  chevron-right
What is Class Mode?

In Class Mode, the watch can only tell the time and will reject all calls and messages for a certain period of time.

Learn more  chevron-right

How can we help you?

imoo Watch Phone

imoo APP

Shopping FAQ

After-sales Support

Contact us