Faq
/imoo APP
Download & Install
imoo Watch Phone APP version update fails.
1. Make sure the network is normal. Note whether the APP download fails or the APP installation fails. 2. If the download fails, try changing the network. 3. If the installation fails, uninstall the old version before updating to the new one.
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Payment is required for downloading imoo Watch Phone APP on iPhones.
1. There is no charge for downloading our APP. Click “Continue” and select "None" when choosing the bank card.2. After changing the payment method in the APP Store, you need to log in with your Apple ID for verification to use the Apple Store.3. Check if you have used paid services but haven’t pa...
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imoo Watch Phone APP can’t be installed on Android phones.
1. Before installing the new version, try uninstalling the old version.2. In Security Settings on your phone, enable "Install from Unknown Source".3. Make sure the phone is up to date; the watch supports Android version 4.0 or above.
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imoo Watch Phone APP can't be downloaded and installed on iPhones.
1. Switch the network;2. Restart your phone;3. Download and install the APP at another time;4. Log out of your Apple ID and log in again.
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How do I download and install imoo Watch Phone APP?
1. Download imoo APP from Google Play or App Store by searching "imoo Watch Phone".2. Download imoo APP from imoostore.com.3. Scan the QR code in the product package to download the APP.
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Registration & Binding
The new user has sent a binding application to the administrator, but the administrator has not received the application on imoo Watch Phone APP.
1. Confirm that the account belongs to the administrator. Only the administrator can receive the application message.2. The administrator can enter the contact interface in the mobile APP and refresh to see if there is any application for binding.
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How do I unbind the phone from imoo Watch Phone if the administrator loses his/her phone?
1. Install the APP on another phone and log in with the account you registered before. 2. If the watch is bound to other family members, choose “Forget Password” in the APP login interface, then retrieve the password with the help of family members. After a new password is set, your account will ...
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I didn't receive a verification code during registration.
1. Check whether your phone enables spam SMS blocking; if so, disable it and try again.2. Check whether your phone has downloaded an SMS blocker; if so, uninstall the blocker and try again.3. Restart your phone or log in on another phone and try again.4. Check whether the phone charge of the SIM ...
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Login
When I log in, it shows "imoo watch phone is not responding. Do you want to close it?"
1. Maybe there is insufficient memory on your phone; delete some APPs and then check whether you can log in normally. 2. Long press “Home” on your phone, clear the watch phone APP and other APPs running in the background, then open the APP again. 3. Restart your phone.
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imoo Watch Phone APP doesn't work. It closes as soon as I click on it.
1. An Android APP is installed on the iPhone. 2. Uninstall the APP; download and install it again from the Apple Store.3. On a bad network, the APP may quit unexpectedly due to network timeout. Please make sure the netwok environment is good before opening the APP.
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Minichat
I can't comment on imoo Watch Phone Friends Circles.
You can leave 20 comments a day, and you can't comment beyond that limit. This is normal.
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How do I use Minichat in imoo Watch Phone APP?
Enter “More”, find and enter the Minichat APP, long press “Hold to Talk" in the Minichat interface to start recording and release it to upload a voice message. When an unread voice message is displayed on the screen, click it to play it.
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I can't find the chat history on imoo Watch Phone.
The watch can store the latest 500 text (voice) messages for Minichat.
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How do I clear Minichat messages of my imoo Watch Phone?
In APP settings, click “Clear Cache” to delete messages, or long press a message to delete it.
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There is no sound when my phone reads Minichat messages in imoo Watch Phone APP.
There is no response when I click on recording in Minichat on my phone.
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imoo Watch Phone APP can’t send or receive Minichat messages.
1. Switch the mobile WiFi and data traffic network; check whether the network is normal. 2. Restart your phone.
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My iPhone can’t use location and Minichat function in imoo Watch Phone APP on a cellular network.
1. Enter Settings – Cellular – APPs Using Cellular Data on your iPhone; check whether the watch phone APP is enabled.
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I don't receive Minichat messages until I click on imoo Watch Phone APP/There is no tone when receiving Minichat messages.
1. Enter Settings – Notification Center on your phone; enable access to the watch phone. 3. Enter Settings – App Management – Watch Phone on your phone; click Lock (little green lock).3. Enter Security Center – Privacy – Autostarts; enable the watch phone.4. Enter Security Center/all kinds of mob...
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APP System issue
The battery status is out of sync with that of imoo Watch Phone.
1. Restart the watch and try again.2. Restart your phone and log in to the APP again.
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Timed on/off doesn't work.
1. Check whether the SIM card has data. Is the symbol "G" in the status bar displayed normally on the main interface of the watch? If not, please solve network problems first.2. After setting timed on/off, click “Back” on the APP setting interface to save it. The setting is successful only when t...
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Rejection of calls from strangers is ineffective.
1. Determine whether the SIM card has data by checking whether Minichat and the positioning function is normal.2. Is the symbol "G" in the status bar displayed normally on the main interface of the watch? If not, please solve network problems first.3. Does the watch show “Successfully Set” when s...
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imoo Watch Phone Class Mode doesn't work.
1. Determine whether the SIM card has data by checking whether Minichat and the positioning function are normal.2. Is the symbol "G" in the status bar displayed normally on the main interface of the watch? If not, please solve network problems first.3. Does the watch show “Successfully Set” when ...
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The settings in imoo Watch Phone APP are out of sync with those in imoo Watch Phone.
1. Check whether the network of the watch and phone is normal and whether the watch displays “Successfully Set”.2. Check whether the watch is turned off or the battery is low.3. Log out of the APP and log in again.
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imoo Watch Phone APP can’t save settings.
1. Log out and log in again.2. Switch the network and try again.3. Uninstall and reinstall the APP, then try again.
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