Click here to choose your country or region for shipping.

$10 coupon for every friend you successfully refer to imoo!

Payment

Get to know your device with guides, shopping support, and more.

How come my credit card payment isn't going through?

Please confirm that the credit card information has been filled in correctly. If this is the case, please try again after a few minutes. If the problem persists, check with your credit card issuer or try a different method of payment. You may also try to use a different payment method, i.e. PayPal. If the payment still fails, please send us a screenshot of the error message.

Related articles

What happens if I'm charged twice?

Rest assured you have not been charged twice. Please contact your card issuer, as the money could be held by the bank.

Learn more  chevron-right
How can I obtain a receipt or invoice?

You will always receive a basic invoice via email after purchase. We can provide an official invoice in the form of a...

Learn more  chevron-right
When will I be charged for my order?

When paying with a credit card you will not be charged until the products have shipped. When paying with PayPal the f...

Learn more  chevron-right
What do I do when my online transaction fails?

There are several potential reasons: 1) A problem with the credit card; 2) Your online Payment Gateway settings 3) In...

Learn more  chevron-right
Top