Shipping Policy
Thank you for shopping at imoo. We are committed to delivering your order promptly and efficiently. Please review our shipping policy for details regarding delivery times, shipping fees, and other relevant information.
Shipping Regions & Delivery Time
We currently ship to certain EU countries, the United Kingdom, and Singapore. Delivery times vary based on the destination, with an estimated delivery time of 3–7 business days after the order is shipped.
Please note that these are estimated shipping times and may be affected by customs clearance, weather conditions, or carrier delays.
Shipping Fee
Orders over 69 EUR / USD / GBP / AUD may qualify for free shipping. The exact shipping cost will be displayed at checkout.
Order Processing Time
Orders are typically processed within 2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipment Tracking
You can check the shipping status of your order by contacting the imoo customer support team at support@imoostore.com.
Shipping Destinations & Restrictions
We currently ship to the following regions:
• Europe: We ship to the United Kingdom, Germany, Ireland, Spain, Denmark, France, the Netherlands, Belgium, Greece, Italy, Portugal, Romania, Slovenia, Sweden, Poland, Czech Republic, Luxembourg, Slovakia, Hungary, Lithuania, and Bulgaria.
• Singapore: Nationwide shipping is available.
Shipping Restrictions:
• We do not ship to P.O. Boxes, or certain remote areas.
• Restricted items may not be available for shipping to certain regions.
Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact our customer support within 10 days of placing the order or receiving the package. We will assist in resolving the issue with the carrier.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact our customer support team support@imoostore.com .
Shipping Notice
For special shipping requests, please contact imoo Support. Please confirm your address before payment. If you enter the wrong address, please contact imoo Support in a timely manner. We will contact logistics personnel to solve the problem. imoo orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
imoo assumes no responsibility for delayed or rejected orders due to the following reasons:
1. Shipping time might be delayed for 1-3 days for transportation to remote regions.
2. Delay or delivery failure because of the consignee’s actions. These actions include but are not limited to changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
4. Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.
6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
7. The consignee address is a school, unit, or residential community where the courier has no access.
Inspection and Sign
please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact imoo Support.
Once you (or someone else on your behalf) signs for the item, imoo will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact imoo Support within 24 hours after you receive the package so that we can resolve the problem immediately.
