How do I submit a return / refund request?
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What is the process for return and replacement?
If you are not satisfied with your imoo product(s) for any reason, you may request a return within 15 calendar days ...
Learn moreIf I return my device, do I have to pay for shipping?
In the DOA case, we will generate a waybill code, you just need to ship out your product with the code and do not nee...
Learn moreWhat's the policy for refund?
Partial Refund Policy All returned product(s) will be fully inspected. To qualify for a refund, the product(s) must...
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