How do I track my order?
After an order has been dispatched, you will receive a Shipment Notification Email that includes your order information and the tracking number of the parcel.
You may track your order by visiting links below depending on the courier used? DHL: DHL Express
FedEx: FedEx Express
PLPOST: PLPOST DEDHL: DEDHL
SFHK: SF Express
You can also find tracking information in your order details.
When will my pre-order ship?
Pre-ordered products will ship when the product becomes available. You will be notified by email if the anticipated r...Learn more
What is the difference between Priority shipping service and Standard shipping service?
Items shipped via priority are shipped by air which results in faster delivery times. Once a parcel is shipped via pr...Learn more
Can I redirect my order to a different address if my order has already shipped?
Once your order has been dispatched, address cannot be changed. If you have filled wrong address with your order, the...Learn more
What should I do if my parcel was been returned to the warehouse?
Once your parcel is marked as undeliverable it will be returned to the warehouse. We will process a full refund to yo...Learn more