Order & Shipping
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How do I track my order?

After an order has been dispatched, you will receive a Shipment Notification Email that includes your order information and the tracking number of the parcel.

You may track your order by visiting links below depending on the courier used? DHL: DHL Express

USPS: USPS

UPS: UPS

FedEx: FedEx Express

PLPOST: PLPOST DEDHL: DEDHL

SFHK: SF Express

You can also find tracking information in your order details.

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Faq / Order & Shipping / How do I track my order?

How do I track my order?

After an order has been dispatched, you will receive a Shipment Notification Email that includes your order information and the tracking number of the parcel.

You may track your order by visiting links below depending on the courier used? DHL: DHL Express

USPS: USPS

UPS: UPS

FedEx: FedEx Express

PLPOST: PLPOST DEDHL: DEDHL

SFHK: SF Express

You can also find tracking information in your order details.

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When will my pre-order ship?
Pre-ordered products will ship when the product becomes available. You will be notified by email if the anticipated release date has changed or when your product has shipped.
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What is the difference between Priority shipping service and Standard shipping service?
Items shipped via priority are shipped by air which results in faster delivery times. Once a parcel is shipped via priority it will take 1 – 3 business days to arrive. Standard shipping is more economically friendly and will take up to 3 – 5 business days to arrive. We strongly suggest priority shipping as it is faster and a better overall experience.
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Can I redirect my order to a different address if my order has already shipped?
Once your order has been dispatched, address cannot be changed. If you have filled wrong address with your order, the parcel will be returned to our warehouse as an undeliverable package. In this case, we will process a full refund to your original account.
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What should I do if my parcel was been returned to the warehouse?
Once your parcel is marked as undeliverable it will be returned to the warehouse. We will process a full refund to your original account used to checkout when we received the returned parcel, Please feel free to contact us via support@imoostore.com if you have any problem.
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