Order & Shipping
Get to know your device with guides, shopping support, and more.
order refund return download app

How do I track my order?

After an order has been dispatched, you will receive a Shipment Notification Email that includes your order information and the tracking number of the parcel.

You may track your order by visiting links below depending on the courier used? DHL: DHL Express

USPS: USPS

UPS: UPS

FedEx: FedEx Express

PLPOST: PLPOST DEDHL: DEDHL

SFHK: SF Express

You can also find tracking information in your order details.

Reading next

Where will the order be shipped from?

Aug 21, 2020

What should I do if my parcel was damaged upon delivery?

Aug 21, 2020
Faq / Order & Shipping / How do I track my order?

How do I track my order?

After an order has been dispatched, you will receive a Shipment Notification Email that includes your order information and the tracking number of the parcel.

You may track your order by visiting links below depending on the courier used? DHL: DHL Express

USPS: USPS

UPS: UPS

FedEx: FedEx Express

PLPOST: PLPOST DEDHL: DEDHL

SFHK: SF Express

You can also find tracking information in your order details.

Related articles
When will my pre-order ship?
Pre-ordered products will ship when the product becomes available. You will be notified by email if the anticipated release date has changed or when your product has shipped.
Learn more  chevron-right
What is the difference between Priority shipping service and Standard shipping service?
Items shipped via priority are shipped by air which results in faster delivery times. Once a parcel is shipped via priority it will take 1 – 3 business days to arrive. Standard shipping is more economically friendly and will take up to 3 – 5 business days to arrive. We strongly suggest priority shipping as it is faster and a better overall experience.
Learn more  chevron-right
Can I redirect my order to a different address if my order has already shipped?
Once your order has been dispatched, address cannot be changed. If you have filled wrong address with your order, the parcel will be returned to our warehouse as an undeliverable package. In this case, we will process a full refund to your original account.
Learn more  chevron-right
What should I do if my parcel was been returned to the warehouse?
Once your parcel is marked as undeliverable it will be returned to the warehouse. We will process a full refund to your original account used to checkout when we received the returned parcel, Please feel free to contact us via support@imoostore.com if you have any problem.
Learn more  chevron-right