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Order & Shipping

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Why is my shipping fee more expensive compared to others?

Exact delivery cost is determined at the time of checkout and is based on operating costs, taxes, number of items, weight and volume of all the items in your cart. It is our goal to set the lowest possible prices for each market.

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When will my pre-order ship?

Pre-ordered products will ship when the product becomes available. You will be notified by email if the anticipated r...

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What is the difference between Priority shipping service and Standard shipping service?

Items shipped via priority are shipped by air which results in faster delivery times. Once a parcel is shipped via pr...

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Can I redirect my order to a different address if my order has already shipped?

Once your order has been dispatched, address cannot be changed. If you have filled wrong address with your order, the...

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What should I do if my parcel was been returned to the warehouse?

Once your parcel is marked as undeliverable it will be returned to the warehouse. We will process a full refund to yo...

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