Please check your region on our website and select the country with which your address is associated.

If the product runs out of stock between adding it to the cart and checking out, that item will not appear on the order page.

You may contact our customer service via support@imoostore.com to cancel your order. Once your order has been processed and shipped, the cancellation will not be possible and you may refuse the parcel upon delivery; we will issue a refund once we've inspected and received the returned parcel.

Please contact our support team at support@imoostore.com for any question/problem for the order.

This may happen when the product is in stock while browsing, but the product is out of stock when you click the button. You can try again when it is in stock.

When you click “Checkout”, the items in your cart will be reserved for you. Please note that the order must be paid within 3 hours. Adding a product to your cart does not reserve the item for you.

If you received wrong or missing merchandise please contact our customer support via support@imoostore.com with photo evidence of your claim. We will process your claim within 5 business days.