After-Sales & Warranty
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Will rooting or unlocking the bootloader void my warranty?

The technical process of rooting or unlocking the bootloader does void the warranty of a imoo device. Meanwhile we strongly suggest for you to only root or unlock the bootloader of your imoo device if you are confident in your understanding of the risks involved. By accessing resources regularly unavailable to the software, you may damage your hardware during or after the procedure. Such damage is not covered under warranty. In warranty handling, we will first need to verify that any faulty behavior is unrelated to rooting/unlocking.

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Faq / After-Sales & Warranty / Will rooting or unlocking the bootloader void my warranty?

Will rooting or unlocking the bootloader void my warranty?

The technical process of rooting or unlocking the bootloader does void the warranty of a imoo device. Meanwhile we strongly suggest for you to only root or unlock the bootloader of your imoo device if you are confident in your understanding of the risks involved. By accessing resources regularly unavailable to the software, you may damage your hardware during or after the procedure. Such damage is not covered under warranty. In warranty handling, we will first need to verify that any faulty behavior is unrelated to rooting/unlocking.
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If I return my device, when will I receive my refund?
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you paid by Paypal, refunds will be sent to your Paypal account within three business days.
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Can I purchase add-ons during the repair process?
Our repair services are strictly limited to repairing or replacing your device. We will not be able to make any hardware changes to your device.
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Can I purchase specific parts for my device?
Unfortunately, we do not sell specific parts.
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What should I do if I received a broken imoo Watch Phone?

Before we take you through the refund process, we would first like to apologize for the mishap and inconvenience.

Return/Replacement Process:

1. Provide clear pictures of the entire parcel: packaging box and phone device box.

2. Submit an application under the "order detail" page and follow the steps choosing the service type and filling the detail then submit.

3. After submitting successfully, you need to ship out the broken device. Our after-sale agents will continue the process while you wait for the feedback.

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