Press “On/Off” for 10 seconds and check whether the watch has returned to normal after being reset. If the situation continues, it may be because the data partition of the watch is full, in which case the watch can be repaired through "Restore".
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Sep 9, 2020
Sep 9, 2020
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imoo Watch Phone is stuck, crashed or some functions are not available.
Press “On/Off” for 10 seconds and check whether the watch has returned to normal after being reset. If the situation continues, it may be because the data partition of the watch is full, in which case the watch can be repaired through "Restore".
Related articles
How do I fix abnormal sound issues of my imoo Watch Phone?
1. Please check if the strap is installed upside down and the speaker hole is covered. If so, disassemble and reinstall, then try again.
2. Check whether the speaker hole is blocked by foreign matter. Try again after cleaning.
3. The speaker may be waterlogged. Try again after letting it dry.
Learn more
2. Check whether the speaker hole is blocked by foreign matter. Try again after cleaning.
3. The speaker may be waterlogged. Try again after letting it dry.
imoo Watch Phone gets hot during use.
1. Don't worry. The Z6 watch is powered by the Android smart platform and adopts the 4G network. Just like a smartphone, it will get slightly hot after a long time in use, but this is normal and will not affect the performance or service life of the device.
2. If the watch is seriously hot, please turn it off for a while and continue to use it after it cools down.
Learn more
2. If the watch is seriously hot, please turn it off for a while and continue to use it after it cools down.
Why can't I turn my imoo Watch Phone off?
1. Maybe you missed the “On/Off” key. Press it with your fingernail or the corner of the card remover.
2. Long press “On/Off” for about 10 seconds to reset the watch, then try again.
3. The battery may be dead; charge the watch, then turn it on after half an hour of charging.
Learn more
2. Long press “On/Off” for about 10 seconds to reset the watch, then try again.
3. The battery may be dead; charge the watch, then turn it on after half an hour of charging.
How do I restore the system of my imoo Watch Phone Z6?
In case of some watch problems, you may need to repair the system. The specific Restore operation is as follows:
1. Long press “On/Off” on the back of the watch and release it after the On/Off page appears;
2. On the On/Off page, press “On/Off” for 3 seconds and "Restore" will appear. Click "Restore" and the watch will automatically repair the system and restart. After restarting, the watch can be used normally.
Note: After repair, the step count, alarm clock, SMS, Weiliao chat history and local settings of the watch will be cleared, but the contacts, level and points of the watch and the functions set on the mobile APP will be retained normally.
Learn more
1. Long press “On/Off” on the back of the watch and release it after the On/Off page appears;
2. On the On/Off page, press “On/Off” for 3 seconds and "Restore" will appear. Click "Restore" and the watch will automatically repair the system and restart. After restarting, the watch can be used normally.
Note: After repair, the step count, alarm clock, SMS, Weiliao chat history and local settings of the watch will be cleared, but the contacts, level and points of the watch and the functions set on the mobile APP will be retained normally.