Click here to choose your country or region for shipping.

Device System Issue

Get to know your device with guides, shopping support, and more.

Why can't I turn my imoo Watch Phone off?

1. Maybe you missed the “On/Off” key. Press it with your fingernail or the corner of the card remover.
2. Long press “On/Off” for about 10 seconds to reset the watch, then try again.
3. The battery may be dead; charge the watch, then turn it on after half an hour of charging.

Related articles

How do I fix abnormal sound issues of my imoo Watch Phone?

1. Please check if the strap is installed upside down and the speaker hole is covered. If so, disassemble and reinsta...

Learn more  chevron-right
imoo Watch Phone gets hot during use.

1. Don't worry. The Z6 watch is powered by the Android smart platform and adopts the 4G network. Just like a smartpho...

Learn more  chevron-right
imoo Watch Phone is stuck, crashed or some functions are not available.

Press “On/Off” for 10 seconds and check whether the watch has returned to normal after being reset. If the situation ...

Learn more  chevron-right
How do I restore the system of my imoo Watch Phone Z6?

In case of some watch problems, you may need to repair the system. The specific Restore operation is as follows:1. Lo...

Learn more  chevron-right